Firewall will not connect to SaaS

[fatek]

One of my DynFi firewalls will not connect to the SaaS service.
The "connection token" gives an error message after it tries to connect.

How do I get help?

[fatek]

Support jumped in on a video chat & resolved the problem.

All is good.
Thank you.

[gregober]

Thanks for your question, problem was probably related to the need to activate the "SSH root connexion" in the DynFi Firewall.
This is required by the connexion agent to work smootly.

Also if one is not using IPv6, make sure that you set your connexion to "none" in the interfaces or deactivate IPv6 as a whole in the system.